Trouble Shooting Guide & FAQs

As our new platform is completely brand spanking new – your old account details are no longer valid and we need you to sign up as a brand new member.

Visit the login page – and register for a new account.

When you try to view some content it will ask you to subscribe.  Hit the subscribe button and complete your details. 

Choose an annual or monthly plan and complete the checkout process.

If you already had an annual subscription you will have received an email with a discount code giving you FREE access until your plan would have expired.

You won’t be billed until this period has ended.

If you haven’t yet received your discount code contact us at

Visit the login page here –

Hit forgotten password.

You will receive a link to reset your password via email.  Follow the instructions and sign in to continue watching your favourite shows.

Please ensure you are using your discount code against an annual plan.  

The code provided to existing members can only be redeemed against an annual plan.

As it’s a brand spanking new system unfortunately it doesn’t recognise your old plan or subscription.  Therefore we need you to sign up as though you were a brand new customer.

If you were an existing annual member – your discount code will provide you FREE access until that plan would have expired and you won’t be billed again until then.

If you are monthly member – we need you to resubscribe as a brand new member

Ustreme is available on all platforms including:

  • IOS
  • Android
  • Amazon Fire TV
  • Roku
  • Samsung, LG and all smart TVs

Simply search for Ustreme on Google Play or the App Store today

Contact Our Support Team

If you’re still struggling after following our troubleshooting guide, then get in touch with our support team  who will be happy to help.

Simply complete the below form and let us know the issues you’re facing and a member of our team will be in touch.

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